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FAQs
Who are Sub Studio Photography?
Sub Studio was established in 2013 and is owned and run by husband and wife team David and Sarah. We are a family business who are passionate about creating stunning images and amazing experiences for our clients, and David has nearly two decades experience of photographing families. We are not a chain, we are a small and independent business, which means that each client deals direct with us and is treated with the utmost care and courtesy. What are your opening hours?
The studio is open for Portraits Wednesday - Saturday on an appointment only basis. The office is open for enquiries & bookings on a Tuesday too. Is there parking?
Being based in the City Centre means that we do not have on-site parking, however we are close to many car parks. Our closest is the Copenhagen Street car park which shares our postcode - WR1 2HB - https://www.worcester.gov.uk/copenhagen-street-car-park YOUR PORTRAIT SESSION How long does a Portrait last?
We book the Studio out for you for one hour, which we find is plenty of time to achieve our stunning images. David works hard during the session, to make sure we have lots of lovely photos to work with. I have a Sub Studio gift voucher – how do I book in?
Initially you can register your voucher online (please see instructions on your voucher for this) or you can email the Studio on hello@substudiophotography.com and we will then ring you back to book. Or you can call the Studio direct on 01905 28157. To confirm all bookings we do need to speak to you in person.
I have a Family Portrait gift voucher from a national company – how do I book in?
You need to register this voucher with the national company (information will be on your voucher) and they either book you in or your details are then sent to us to contact you direct. You can rest assured that if you book in via any of our national partners you will still receive the same full Family Portrait experience that all of our clients do.
I am under 18, can I still book?
You have to be over 18 or over to book a Family Portrait at our Studio. If you are looking to book as a gift for your family we would suggest you purchase a Family Portrait Experience Voucher instead and give this as the gift. We have a strict policy too that all under 16s who visit the studio are to be accompanied by an adult at all times.
Why do I need to pay a refundable deposit to secure my booking?
We are such a busy Studio and we do kindly ask for a £35 deposit to confirm all bookings. This deposit is fully refundable and is returned to you at the time of your Viewing or used towards our wonderful products. We do request that you provide us with at least 72 hours notice for any cancellation or movement of appointments. We accept no more than two rearrangements, if a third appointment is not honoured then we reserve the right to retain your booking deposit or fee and void your voucher. If you do need to re-shedule your appointment we ask that a new date is arranged within 7 working days (often it is arranged immediately) as this ensures availability in our diary and the return of your deposit at your Viewing. We reserve the right to not return your deposit if an appointment is not attended without prior notice or cancellation. What if I need to cancel if I, or a family member, is unwell?
If someone is unwell in your group (and we completely understand it happens) we always appreciate as much notice as possible. We will always reschedule your Portrait as soon as we can. Can we bring pets?
We welcome pets, they are part of the family too! We have a dog ourselves, Monty the Miniature Daschund, you can see him in our gallery! We have photographed hundreds of dogs, many cats, guinea pigs, rabbits, a chicken and a snake (not at the same time!). Please let us know at the time of booking if you wish to bring your pet, as we try to use the later Portrait Sessions of the day. If you choose to bring your dog to our Studio we kindly ask that you bring a few items to ensure your Portrait session runs smoothly, and these include a lead & collar, some favourite treats and/or toys and clean paws! What happens if someone is camera shy?
Please don't worry, we are a very friendly and relaxed Studio and we will talk you through from start to finish. Please do not be afraid to let us know on the day, or beforehand, of any specific requests or concerns.
Do you have a limit on how many people can come for a family portrait?
We usually recommend a maximum of 10 people for a Portrait, however we have often accommodated more. Please just ask. I have more than one voucher, can I combine them?
Unfortunately not. Our policy is strictly one voucher per family household per year. Do I need to bring my voucher with me to my Portrait Session?
Yes please, as this validates who you are and we can then ensure you receive the voucher offer and/or discount on your order. Can I view my images straight after the Portrait Session?
Unfortunately not. David usually takes over 300 shots and we need to whittle them down so we only show you the best of the best. After your Portrait Session we work hard cleaning and editing your images and getting them ready for your Viewing Appointment, and this normally takes 3-4 hours per client.
What should we wear? This is our most asked question! We always recommend that you take a little time to think about your clothing choices for your Portrait and that you ensure you are all comfortable in whatever you choose. Many images are taken on a white background so it is worth bearing this in mind, we advise avoid wearing white if possible. It is worth thinking ahead as to where you wish to hang your Family Portrait in your home and the colours around your home, as you do not want your clothing choices to clash with your decor! It is often good to narrow down your palette to around 3 colours. If you're undecided on your outfits then bring a selection. David can advise what works best as a group and more than one outfit adds variety to your images. If you are bringing children to the shoot, then let them be the focal point and start outfit building round them first. Layers and accessories are great as they add depth, texture and dimension to the overall look, and you can easily change the look during your shoot by removing a cardigan or a t-shirt under a shirt. Think about necklaces, headbands, scarves, tights, hats, ties, belts, waistcoats, cardigans - anything that can be added onto your outfits! Do you offer newborn photography? We do not offer 4-hour Newborn Sessions like other photographers who specialise only in this style, however we have photographed hundreds of newborn babies as part of our Family Portrait Sessions. This means that you have the opportunity of Baby and Family Portraits in the one session. How far in advance should I book my Family Portrait session?
We will always strive to book you in asap and on the date you prefer, however if you would like to visit us on a Saturday then we usually require 3-4 weeks’ notice to ensure you can book the date and time you prefer. Saturday is always our most busiest day. YOUR VIEWING
How long does it take from Portrait to Viewing?
It takes approximately 1-2 weeks. Can I bring my children to the viewing?
We recommend parents do not bring their young children to their Viewing Appointment, they are not banned but clients have fed back to us that it is best to arrange a baby sitter. This is more for the comfort of the parents as there is not much to do during the viewing session for younger children and you do not want to be rushed into making decisions. How many pictures can I expect to see?
On average we showcase over 30 images, each one digitally cleaned and colour corrected. We also show you ideas on how you can present your Wall Art in your home. How long is the viewing?
We book one hour for a Viewing Appointment. This gives David plenty of time to show and discuss all options with you. Please note that if you are running more than 15 minutes late for your viewing (and if we have another client in immediately after you) then we have the right to reschedule your appointment. What should I bring to the viewing?
We only offer one Viewing appointment per client so we suggest you come prepared. Bring with you an idea of where you see your Wall Art in your home, and it is advisable to have measured up first too to ensure it fits. Your images will be showcased on our 'big screen' so if you usually wear glasses to watch TV for example please bring them with you. Do you remove spots or blemishes?
We will not remove any spots or blemishes for your Viewing Appointment, it is not our place to make these decisions and we would hate to remove any mark that was permanent. However, when you choose your final images at your Viewing Appointment we can certainly clean up scars, spots, dribble etc to make these images perfect for you. What is Wall Art?
It is our aim for you to showcase your Family Portrait images in your home, they are art pieces in their own right and should be proudly displayed. We have a lovely gallery of wall frames and products and we'd love to help you visualise the potential your images have. Our frames and products are of the highest quality to ensure they last for years to come. Do you sell prints or digital images? We do not sell loose prints, individual digital images or novelty items. If you are after these then perhaps we're not the right photographers for you. As a professional Studio we need to ensure your images are displayed in the best possible way and last for years, and this is why we frame all of our printed images. However, we do understand that some clients just cannot leave behind the rest of their images after their favourites have been framed, so we do offer a couple of digital packages that include ALL images from your Viewing Appointment and these are also discounted when a wall product is ordered. Is there an obligation to buy at the Viewing Appointment?
There is no obligation to buy at all, and you will experience no hard sell at our Studio, but of course we would not be doing our job properly if you did not love all of your beautiful images! At your Viewing Appointment we will guide you through all options and we work with every client on an individual basis, helping you achieve your wish list the best way we possibly can. The most important thing for us is that our clients leave happy and we find that most of our clients purchase additional images... we love that there are thousands of families with Sub Studio Wall Art in their homes!
Can I purchase images without attending my Viewing Appointment?
Viewing appointments are only held at our Studio, we do not offer remote viewings and images cannot be purchased unless they have been viewed first. This is to ensure you are entirely happy with your choices and means that David is on hand to help you every step of the way. It is all part of the exceptional experience and service we work hard to provide and, as a small independent Studio, we really appreciate the opportunity to show you the beautiful images of your family that we have created. Can my relatives come to the Viewing?
Yes of course, please bring them along to enjoy the show too.
What payments do you accept?
We accept all major credit and debit cards, including American Express. We also accept cash and bank transfer. Please note that payment is always required upon order at your Viewing Appointment. Do you offer payment plans?
We offer payment plans for selected products so that you can split the cost of your order over a few months. These payment plans are agreements with Sub Studio only and therefore a deposit is required upon order at your Viewing Appointment, and your products are not available until your last payment has been received, however there is no interest to pay. As a small, independent business this is our way of helping our clients. Can I return for another Viewing Appointment if I haven't yet placed an order? Your Viewing Appointment is part of your voucher or package and, because Viewings take up a lot of our time, we strictly offer one Viewing Appointment per Portrait booking. If, for any reason, you are unable to make any final decisions at your first Viewing then we can book a second Appointment for you, however there is a charge of £125 for this. This charge ensures that your images are kept on file and it is taken off your final order placed at your Second Viewing. Any Viewing Appointment cancellations must be re-arranged within 7-working days to avoid losing your deposit or voucher entitlements. Who owns the copyright on the images?
We retain the copyright on all of our framed images. Please note scanning any of our framed images does in fact break UK copyright laws. AFTERCARE
Do you deliver?
We do not offer a delivery service as we would hate for any products to be damaged by the courier. Orders are to be collected in person, and this means that we can go through your order with you personally, offer advice on hanging, and see your initial reaction to our beautiful finished products. When can we return for a Family Portrait?
You can come back in anytime, but to get the most out of your time, money and children, we recommend you see us every 2-3 years. Families are limited to use one voucher per family per year. How long do you keep the images for?
When you place an order with us, we retain your purchased images on file for 2 years. Any images that are not purchased are disposed of correctly after your Viewing appointment, or if any cancelled Viewing appointment is not re-scheduled within 7-working days. Is there a guarantee on my Wall Art?
All wall art is guaranteed for a lifetime, please contact the studio if you need any advice on cleaning or hanging the product. How long does it take for my order to be ready?
We only use the highest quality of products to showcase your images, in which we take a careful amount of time to handle. We always endeavour to deliver your order as quickly as possible, but please allow 4-6 weeks from your viewing / order date MISC Do you take on work experience candidates?
I'm afraid we don't currently. Do you help charities?
We regularly help charities and this is usually through donating Family Portrait Experience Gift Vouchers. If you would like us to help your charity out, please contact us.
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