Q. How long does Ian F T Young Photography keep my images?
A. All our images are stored indefinitely. Your images can be found using the password distributed by the school and using the number provided with each image.
Q. Who owns the copyright on my images?
Q. Can I order any images in digital form?
Q. Is it safe to give my credit details over the Internet?
Q. How do I proof my images and select the ones I want?
Q. How long does it take for orders to be returned to the school for collection?
Q. If I need more photographs after the online window closes, can I still order them?
Please note a fee of €25 will be payable if ordering after the date on your password letter, and if after a year a fee of €50 will be payable if coming to us in Churchtown.
Q. If I have a query regarding my order do I contact the school or Ian F T Young Photography?
Q. How environmentally friendly is Ian F T Young Photography?
Q. What if I have a problem with my order?
A. We take great care in producing all our orders but if you are dissatisfied in any way, we will endeavor to resolve the problem as quickly as possible. If you have a problem with an order you receive, please contact us as soon as you notice the problem. If you do not receive your order by the end of term, please contact us before term end so we can resolve the problem. Problems with an order or missing orders cannot be replaced after the school term ends in which the images were taken.
Q. If I misplace my digital images, can I access them in the future?
A. Yes, if you misplace your digital images please email firstname.lastname@example.org and for a €25 fee I will locate and resend them to your email address.