Q. How long does Ian F T Young Photography keep my images?
A. All our images are stored indefinitely, although you might only be able to view your images online for up to 12 months after they have been taken. Your images can be found using the password distributed by the school and using the number provided with each image.
Q. Who owns the copyright on my images?
A. Ian F T Young Photography retains the copyright on all images taken and supplied. Products/photographs may not be copied, published or reproduced in any form without our written permission.
Q. Can I order any images in digital form?
A. Only your families images can be purchased in digital form on a CD. Class pictures are only sold as photographic prints.
Q. Is it safe to give my credit details over the Internet?
A. We use the services of PayPal, and all payments made on our website are secure.
Q. If I don't choose a colour of wooden frame when ordering, what is the default colour?
A. If no colour of wooden frame is ordered, our default colour is Black.
Q. How do I proof my images and select the ones I want?
A. Please visit our website ianftyoung.ie and select the link ‘View your Pictures’ at the bottom of our home page. Then select the school link and album you wish to view. To access the album you will require the password distributed by the school. Please note that for security reasons, Ian F T Young Photography does not distribute passwords.
Q. How long does it take for orders to be returned to the school for collection?
A. We aim to return all orders to the school between 6 to 8 weeks if ordered before the deadline date on your password letter.
Q. If I need more photographs later on, can I still order them?
A. Yes, your images will be stored online for up to 12 months, and you can access your images and order reprints by downloading an order form from our website, and returning the completed form along with payment to Ian F T Young Photography. After this time, we may remove your images from our website, but you can still contact us at email@example.com and we will be happy to help. Please note a fee of €25 will be payable if ordering after the date on your password letter, and a fee of €50 will be payable if ordering after 12 months.
Q. If I have a query regarding my order do I contact the school or Ian F T Young Photography?
A. Please contact Ian on firstname.lastname@example.org or call 086 2393003
Q. How environmentally friendly is Ian F T Young Photography?
A. We take all our images digitally, so reducing the need for processing chemicals. No product is produced unless ordered in advance. Our card mounts are made from 100% recyclable material.
Q. What if I have a problem with my order?
A. We take great care in producing all our orders but if you are dissatisfied in any way, we will endeavor to resolve the problem as quickly as possible. If you have a problem with an order you receive, please contact us as soon as you notice the problem. If you do not receive your order by the end of term, please contact us before term end so we can resolve the problem. Problems with an order or missing orders cannot be replaced after the school term ends in which the images were taken.