Studio Policies & Terms and Conditions of Special Offer Vouchers/Bookings...
*All third-party daily deals purchased from Groupon are subject to much more specific terms and conditions that reflect the nature of these being offered at such heavily reduced prices (and that the money paid to Groupon is kept by Groupon). Please do read ALL the fine print before you purchase, as we are bound by the terms on these deals and are unable to change them under any circumstances. Also important to note is that your 'third-party' voucher is subject to forfeiture, which means if terms aren't met, we're not allowed to proceed, and your voucher would no longer be valid. These are not are our own rules, and this is is why it's so important you read the small print of any third-party deal you buy or are given. If you're at all worried, or would prefer more flexibility, then please look at booking with us direct with our own LOVE booking packages. Call us on 0115 9476224 so we can have a chat beforehand, and we can let you know more about our own packages, and find the right one to suit you.
*For the purposes of this offer (and our studio policy in general) when we refer to 'Family' and 'Family Household' we mean 'everyone who lives together as a family'. We offer weekday shoots & viewings for when you don't need a big family shoot (Hello Baby! or LOVEstudio vouchers), so please only buy this Family Fun! voucher if you want to capture memories together as a family, and happy to view together as a family too.
*Our Family Fun experience covers lots of different groupings, with directed play and interaction designed to encourage you all to relax & have fun, so we can capture natural smiles and laughter! If you have any special requests or requirements, please be sure to mention this at booking stage and we'll do our best to help :)
* For the purposes of this offer (and our studio policy in general) when we refer to 'Family' we mean 'everyone who lives together as a family'. We offer weekday Shoots & Viewings for when you don't need a big family shoot, but because our 'Family Fun' shoot is what we do (and love) best, then everyone being there is the number one condition of this special offer. We've reserved all of our weekend spaces for our Family Fun! Photoshoots and Viewings just so you can all be there, but they do book up quickly so best to book as far in advance as you can! Don't forget your much loved pets - they're family too!
*'Family Fun' Voucher is for our unique Family Fun studio photoshoot which is a shared family experience for you as parent(s) and your child/children (ie under 18). The terms of the voucher require Full Family Household, as this is what this experience is all about. Anything other than 'full family' (ie. just the kids, couples, siblings, headshots/portfolio shots or grandparents & grandkids, etc or if your children are over 18 years old) would come under a different 'experience' voucher as these would be very different type of photoshoot (different style, different lighting and often a different photographer). Please check before purchase if you're unsure, either email or leave us a message (email might be quicker :)
*Strictly limited to One Special Offer Voucher/Discounted Session/Free Gift Package per Client/Family/Household (unless you're a LOVETRAIN member!! in which case as a thank you for spending enough to cover the cost of your shoot + products, then you can book in with any of our Deals - let us know and we'll send you a discount code too!!). Even if you're not a LOVEtrain member, you're very welcome to book in again, but this would then be at our Standard Session Fee. Please contact us for details.
*Please note, we cannot make any bookings without taking card details as confirmation, in accordance with our 7-day cancellation policy. Any cancellation/rescheduling of appts made with less than 7 days notice causes us to have an empty studio for your booked time, as it will then be too late to find a new family and allow them time to prepare. As we offer a very personalised service, our studio is booked just for you and your family for both shoot and viewings. We only have 6 spaces for families each weekend, as we like to leave timein between shoots in case you need extra time to feed baby, etc. This means we need each one of these 6 appts to be filled or we don't cover our weekly costs. The full price for each appointment should be £250, but we will only charge £25 for any short-notice cancellation/rescheduling, just to cover very basic running costs. This then allows us to be able to offer you another time when we can book the studio and photographer/viewer for you. In cases of illness, we will credit the £25 back at your viewing for any purchases made over £150. Please do contact us if you would like us to explain this, or any of our studio policies further.
*We don't offer refunds on our booking packages, but can transfer the amount (if paid to us, not third party) to a different booking package if that suits better. Once the voucher has expired, then officially the voucher & free gift package is forfeited, but we will still offer you a shoot & viewing in any non-peak appt (usually weekday) and we will add a free gift package if an order of £250+ is made at your viewing.
*Studio is small and cosy so we're limited on space - ideally just your immediate family group (ie parents and your child/children), but we're happy to try to fit in a few extra family members too! Usually we can fit 6 adults max, but please contact us to check on numbers before booking if you're not sure. Don't forget your much loved pets - they're family too!
*Voucher valid for 3 mths, Shoot & Viewing to be completed by expiry date.
*Valid Weds-Sun. Weekends Limited. Very busy studio, so Advance Booking Essential!
*Sadly, we occasionally experience rude, aggressive & ignorant behaviour from our clients, and it is with regret that we now have to add this note that this will no longer be tolerated at ANY time, either in person or on the phone/email. We are welcoming you into our studio, and spending a great deal of time with you and your family and lots of care and attention goes into creating a Fun experience for you all, and capturing unique moments for you, and all the editing of your images. This is at least three hours of our time dedicated to you and your family. We love what we do, this is why we made it our business, but we no longer want to spend this amount of time and care on people who are disrespectful, rude or aggressive towards any of our staff. We are no longer willing to suffer any rudeness, shouting or disrespectful behaviour, and any such behaviour will mean you will be immediately asked to leave the studio, and forfeit your voucher and any accompanying service or gift package. This also includes bookings calls - please remember that the person on the other end of the phone that you are shouting at/over is a human being too (and most likely your photographer!). We can only offer you the spaces we have, and it is not our fault if the times you have free are not the same as ours. It is also not our fault that you didn't leave a message on our voicemail, so we didn't know you'd called, or you left ten messages but they were all on our day off (as explained in our voicemail message). Please folks, we are nice people, we photograph families, children and pets, we're all about peace and LOVE, but it's never ok to bully, and sadly we will now have to refuse service should this occur, without exception. Happily this is only a tiny percentage of the people we meet, so we would like to lighten this note by saying a big LOVE thank you to all you other 99% <3 xxxxx
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